Greg Christie, CIC
Account Executive, counsels companies on their Commercial Insurance plans and Employee Benefit programs

• Joined Agency: January, 1992
• Priority Health Key Agent
• Certified Insurance Counselor (C.I.C)
• Certified Risk Manager
• Community Activities:
Past Board Member of the Holland Area Chamber of Commerce
Former co-chair of A.C.S. lock- up
Member of the Steering Committee for Literacy in the Workplace
Current board member of the Boys and Girls Club of Greater Holland
• Lives in the Holland area with his wife and three children
• Enjoys coaching and traveling

Greg's Team:

• Kimberly Book, Account Manager
• Julie Gemmen, Health Benefits Account Manager
• Denise Beyers, Technical Assistant

Greg Heeres, CIC, LIC, CWCC
Sales Manager, Non-Profit Solutions

• Specializes in Non-Profit
• Joined Agency: January 2000
• Certified Insurance Counselor (C.I.C.)
• Licensed Insurance Counselor (L.I.C.)
• Certified Work Comp Counselor ( CWCC)
• B.S. in Psychology and B.A. in Marketing, Hope College
• Community Activities:
Founder of an urban youth center in Grand Rapids
Served the Grand Rapids Public Schools as a chairperson
   of their Student Advancement program
Participant and graduate of Leadership Grand Rapids
Coaches high school football and League baseball
Junior Achievement volunteer
Active in his church
• Lives in Grandville with his wife and three children

Greg's Team:

• Jessica Sanders, Account Manager
• Dawn VandenBosch, Account Manager
• Darla Houck, Technical Assistant
• Christine Ensley, Claims Manager
• Kevin Roehling, Safety & Loss Prevention Specialist

Jerry Niewiek, CIC, LIC, CRM
Shares the management of the Commercial Lines Department, handles a large book of both Property and Casualty and Group Benefits business

• Joined Agency: 1988
• Certified Insurance Counselor (C.I.C.)
• Licensed Insurance Counselor (L.I.C.)
• Certified Risk Manager (C.R.M.)
• B.S. in Business Administration, Ferris State University
• Community Activities:
Active member of his church where he has served as deacon and church treasurer
Active in Legacy Christian School and has served as the chairman of the major donor drive, board member and Board President
• Lives in Byron Center with his wife and three children
• Enjoys snow skiing, traveling and boating

Jerry's Team:

• Sharon Steere, Account Manager
• Marty Smith, Technical Assistant
• Christine Ensley, Claims Manager
• Kevin Roehling, Safety & Loss Prevention Specialist

Steven Olson, CIC, LIC
Director of Employee Benefits as well as handles a large book of group health insurance

• Joined agency in 1993 and became a stockholder
      on January 1, 2000
• Certified Insurance Counselor (C.I.C.)
• Licensed Insurance Counselor (L.I.C.)
• B.A. in Business, Michigan State University
• Community Activities:
Serves on West Michigan Blue Cross/ Blue Shield of Michigan Advisory Committee
Member of the Key Producers Club with Priority Health and serves on their Agent Advisory Board
Past officer of the Northview Education Foundation
Active member of his church
• Lives in Rockford with his wife and his triplets and their older brother
• Enjoys reading and playing tennis

Steve's Team:

• Karen Hoogerhyde, Account Manager
• Becky Hefflebower, Account Manager
• Terri Austin, Account Manager
• Heidi Nienhuis, Technical Assistant
• Debbie Joynt, Enrollment, Legislative Compliance and Wellness

Jim Ryskamp, CPCU
Sales Manager, Commercial Account Executive

• Specializes in Property & Casualty Insurance and Group Benefits
• Joined Agency: May, 1995
• Chartered Property and Casualty Underwriter (C.P.C.U.)
• Bachelor’s in Business Administration, Calvin College
• Community Activities:
Served as Treasurer and Board Member of the Kent County Association of Independent Agents
Member of the Michigan Association of Insurance Agents F.A.C.T.S Committee

Jim's Team:

• Sue Bouwhuis, Account Manager
• Sandy Liu, Technical Assistant
• Christine Ensley, Claims Manager
• Kevin Roehling, Safety & Loss Prevention Specialist

Thomas L. Stuit, LIC, CPA
Principal stockholder and serves clients in needs for property,
casualty and group benefits insurance

• Joined Agency: 1977
• Licensed Insurance Counselor (L.I.C.)
• CPA certificate
• B.A. in Business and Psychology, Hope College
• MBA, Michigan State University
• Community Activities:
Served on the Michigan Association of Independent Insurance Agents, Great Lakes Casualty, Citizens, Accident Fund, The Hartford and Secura
Active in his church and community through Christian Schools International, Camp Roger, Little League, Boys Scouts and church council
• Lives in Grand Rapids with his wife and four grown children

Tom's Team:

• Kelli Hull, Account Manager
• Christine Ensley, Claims Manager
• Kevin Roehling, Safety & Lost Prevention Specialist

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Phil Arndt
Account Executive

• Specializes in employee benefit plans
• Joined Agency: May, 2002
• Licensed Life and Health Agent
• Major in Business and Accounting, Grand Rapids Junior College and Grand Valley State University
• Community Activities:
Serves on the Kent/ Allegan Employment Assistance Group    (EAG) Committee
Served on the first board of the West Michigan Association     of Health Underwriters
Serves on the Hopkins Youth Sports Organization Basketball     Committee
Coaches youth basketball and football
• Lives in Hopkins with his wife and three children
• Enjoys spending time on the lake with his family, going for motorcycle and bike rides, playing golf, basketball and gardening

Phil's Team

• Brenda Becksford, Account Manager
• Heidi Neinhuis, Technical Assistant
• Debbie Joynt, Enrollment, Legislative Compliance and Wellness

Mark Bergsma, CWCC
Sales Manager, Property & Casualty Account Executive

• Specializes in workers compensation
• Joined Agency: 1996
• Certified Work Comp Counselor (CWCC)
• Licensed Property and Casualty Agent
• B.A. in Telecommunications, Calvin College
• Masters in Mass Communications, Drake University
• Community Activities:
Grand Rapids Chamber of Commerce
Grand Rapids Rotary Club
Workforce Development Board
Downtown YMCA Board
BNI (Business Network International)
His church
• Lives in Grandville with wife and six children
• Enjoys hiking, camping and sports

Mark's Team

• Jessica Sanders, Account Manager
• Darla Houck, Technical Assistant
• Christine Ensley, Claims Manager
• Kevin Roehling, Safety & Loss Prevention Specialist

Travis Buth,
Property & Casualty Account Executive

• Joined Agency: 2008
• Licensed Property and Casualty Agent
• Degree in Business, Hope College
• Community Activities:
East Grand Rapids Community Foundation Board
His church
• Lives in Grand Rapids with wife and daughter
• Enjoys being with friends and family, golfing and boating

Travis's Team

• Kelli Hull, Account Manager
• Christine Ensley, Claims Manager
• Kevin Roehling, Safety & Loss Prevention Specialist

Melodie Clausen
Sales Manager, Health and Benefits Account Executive

• Specializes in self-funded health insurance
• Joined Agency: March, 2001
• Licensed Health Agent
• Community Activities:
Member of The West Michigan Association of Health Underwriters and Society of Human Resource Management

Melodie's Team:

• Terri Austin, Account Manager
• Heidi Neinhuis, Technical Assistant

Pat Dalton, HIA, RHU, CBC
Sales Manager, Group Benefits and 401 (K)

• Specializes in Group Benefits and 401 (K)
• Joined Agency: July, 2002
• Licensed Life and Health Agent
• Health Insurance Associate ( HIA)
• Chattered Banefit Consultant (CBC)
• NASd Series 6, 63 licensed
• B.A. in Business Administration, Hope College
• Community Activities:
Serves on the Health Underwriters Board
Member of Grand Rapids Chamber of Commerce Health Care & Human Resources Committee and Obesity Task Force
• Lives in Rockford with his wife and four children
• Enjoys golfing, fly fishing, boating

Pat's Team:

• Becky MacGraw, Account Manager
• Cindy Spratling, Account Manager
• Heidi Nienhuis, Technical Assistant
• Debbie Joynt, Enrollment, Legislative Compliance and Wellness

Rob Dykstra, CLCS
Commercial Property and Casualty Account Executive

• Specializes in Commercial Lines Coverage
• Joined Agency in April, 2006
• Licensed Property and Casualty Agent
• Commercial Lines Coverage Specialist (CLCS)
• Bachelor’s degree in Business, Calvin College
• Community Activities:
Serves on the Grand Rapids Chapter
Alumni Association for Calvin College
Board of Directors for the Tri-Unity Christian School Foundation
• Lives in Wyoming with his wife
• Enjoys tennis, working out and movies

Rob's Team:

• Sandy Liu, Account Manager
• Christine Ensley, Claims Manager
• Kevin Roehling, Safety & Loss Prevention Specialist

Dennis Hendricks, LIC, AAI
Commercial Lines Account Executive

• Joined Agency: May, 1972
• Accredited Advisor in Insurance (A.A.I.)
• Licensed Insurance Counselor (L.I.C.)
• Licensed Property and Casualty Agent
• Bachelors in Business Administration with a Secondary Teaching     Certificate, Hope College
• Past president of the Kent County Independent Insurance Agents
• Has served on the Agency Advisor Committees for Citizens and     Secura Insurances Companies
• Community Activities:
Past member of Wyoming Chamber
    of Commerce Foundation Board
Camp Geneva’s Board of Directors
Active member of his church
• Lives in Holland with wife
• Enjoys golfing, backpacking and travel

Dennis' Team

• Kelli Hull, Account Manager
• Sharon Owen, Technical Assistant
• Christine Ensley, Claims Manger
• Kevin Roehling, Safety & Loss Prevention Specialist

Libby Hews
Account Executive

• Specialized in Employee Benefit plans & Wellness Coordinator
• Joined Agency: August, 2008
• Licensed Accident, Life & Health Agent
• Over 5 years of insurance experience
• Graduate of Aquinas College
• Community Activities:
• Grand Rapids Young Professionals
• Aquinas Alumni Association
• Lives in Grand Rapids
• Enjoys skiing, boating, and cooking

Dan Jablonski, LIC
Sales Manager, Property & Casualty Account Executive

• Specializes in manufacturing, hospitality and wholesale distribution
• Joined Agency: January, 2000
• Licensed Property and Casualty Agent
• Licensed Insurance Counselor (L.I.C.)
• B.A. in Sociology, Aquinas College
• Community Activities:
Junior Achievement teaching business to 8th graders
Big Brothers/ Big Sister
Serves on the Kent County Conservation League
• Lives in Grandville with his wife and two daughters
• Enjoys outdoors, hunting, camping, fishing, Civil War history, birding and photography

Dan's Team:

• Carol VanSolkema, Account Manager
• Christine Ensley, Claims Manager
• Kevin Roehling, Safety & Loss Prevention Specialist

Debbie Joynt
Account Executive

• Focusing on Assisting Clients:
  • Enrollment
  • Wellness
  • Legislative Compliance
• Joined: November, 2009
• Licensed Life & Health Insurance Agent
• 6 years of benefit TPA insurance experience
• Lives in Ada with two children
• Enjoys spending time with friends and family

Kevin Lawrence
Sales Manager, Employee Benefits Department Account Executive

• Specializes in Employee Benefits
• Joined: October, 2006
• Licensed Accident, Health and Life Agent
• Community Activities:
Active in his church community
• Lives in Holland with his wife
• Enjoys golfing, fishing and cooking

Kevin's Team:

• Julie Woodwyck, Account Manager
• Debbie Joynt, Enrollment, Legislative Compliance and Wellness

Judie Miljan, CPCU, CPD, CIC, LIC
Sales Manager, Public Entity Division

• Specializes in Public Entity Division
• Joined Agency: August, 2003
• Licensed Property  and Casualty
• Certified Insurance Counselor (C.I.C)
• Licensed Insurance Counselor (L.I.C)
• Chartered Property and Casualty Underwriter
• Continuing Professional Development Designee
• Community Activities:
Former Board Officer of the Western Michigan
    Chapter of CPCU
Serves on the Board of Directors for the West Michigan     Association of Insurance Agents
Active member of Michigan Public Risk Management     Association
Serves on Spring Lake Township Planning Commission where     she is Secretary
Zoning Board of Appeals
• Lives in Spring Lake with her husband
• Enjoys bowling, skiing and bicycling

Judie's Team:

• Tami Solorzano, Account Manager
• Christine Ensley, Claims Manager
• Kevin Roehling, Safety & Loss Prevention Specialist

Ryan Root
Account Executive

• Specializes in employee benefit plans,
      focusing on consumer-driven healthcare & wellness
• Joined Agency: October, 2009
• Licensed Life & Health Agent
• 8 years of insurance experience
• Attended Grand Rapids Community College
 
• Member of West Michigan Association of Health Underwriters
• Enjoys fishing, hunting, & exercising

Ryan's Team:

• Becky McGraw, Account Manager
• Jenny VandeBunte, Account Manager
• Christine Ensley, Claims Manager
• Kevin Roehling, Safety & Loss Prevention Specialist

John Teerman
Commercial Lines Account Executive

• Specializes in manufacturing, machine shops, wholesale    distributors, restaurants, hotel/motels and agribusiness
• Joined Agency: May, 2004
• Licensed Property & Casualty and Life & Health Agent
• Community Activities:
Active member of Rotary
On the board of several local companies
• Lives in Ada with his wife
• Enjoys golfing, gardening, and yard work

John's Team:

• Bev Venema, Account Manager
• Jodi Matson, Account Manager
• Christine Ensley, Claims Manager
• Kevin Roehling, Safety & Loss Prevention Specialist

Zack VandenBerg, CIC
Commercial Lines Account Executive

• Joined Agency: October, 2002
• Licensed Property and Casualty Agent
• Bachelors in Accounting, Hope College
• Community Activities:
Active in his church
• Lives in Grand Rapids with his wife and two daughters
• Enjoys golfing, scuba diving and skiing

Zack's Team:

• Ellisa Weaver, Account Manager
• Darla Houck, Technical Assistant
• Christine Ensley, Claims Manger
• Kevin Roehling, Safety & Loss Prevention Specialist

Sharon VanLoon, CPCU, LIC
Commercial Lines Account Executive

• Specializes in risk management and insurance for non-profit     organizations, cultural institutions, public gardens and     manufacturers
• Joined Agency in January, 1999
• Licensed Insurance Counselor (L.I.C.)
• Chartered Property and Casualty Underwriter (C.P.C.U.)
• B.A. in Business Administration, Aquinas College
• Enjoys reading and gardening

Sharon's Team:

• Brenda Schaub, Account Manager
• Heidi Hofstra, Account Manager
• Christine Ensley, Claims Manager
• Kevin Roehling, Safety & Loss Prevention Specialist

Rob Visser
Account Executive

• Joined Agency in August, 2007
• B.A. in Marketing and Management, Cornerstone University
• Community Activities:
Active in his church
Teaches kindergarten Sunday School at his church
• Live in Jamestown with his wife and two sons
• Enjoys softball, waterskiing and volleyball

Rob's Team:

• Bev Venema, Account Manager
• Jodi Matson, Account Manager
• Christine Ensley, Claims Manager
• Kevin Roehling, Safety & Loss Prevention Specialist

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Christine Ensley, CIC, CISR, CWCP
Workers' Compensation Specialist

• Joined Agency: July 2004
• Certified Insurance Counselor (CIC)
• Certified Insurance Service Representative (CIRS)
• Certified Workers’ Compensation Professional (CWCP)
• Licensed Property and Casualty Insurance Agent
• Lives in Grand Rapids
• Enjoys golfing, snowmobiling and music

Catherine Gernand
Property & Casualty Claims Specialist for Commercial /
Personal Lines Department

• Joined Agency: January 2007
• BBA Western Michigan University
• Community Activities:
Active with her church
G.R.A.C.E. Hunger Walk
Habitat for Humanity
• Lives in Grandville with her husband
• Enjoys camping, reading and being at the beach

Jill LaMar
Claims Assistant

• Joined Agency: September 2006
• Worked in insurance for over 14 years
• Community Activities:
Volunteer at LOVE, Inc.
• Lives in Hamilton with her husband
• Enjoys collecting Antiques, going to Flea
      Markets and Garage Sale

Kelly Perez, ARM, CIC
Account Coordination, focusing on risk transfer, claims management, loss control and risk management

• Joined Agency: 2003
• Licensed Property and Casualty Agent
• Designation of Associate in Risk Management ( ARM)
• Over 30 years of experience
• Lives in Wyoming
• Enjoys traveling and exercising

Kevin Roehling
Safety and Loss Prevention Associate

• Specializes in Safety and Loss Prevention
• Joined Agency: 2004
• B.S. in Occupational Safety and Health, Grand Valley
       State University
• Lives in Hudsonville with his wife, and two children
• Enjoys hunting, fly fishing and woodworking

Kristi Floriana
Marketing & Communications Specialist

• Joined Agency: March, 2001
• B.A. in Political Science and Classical Studies, Hope College
• Community Activities:
Pine Ridge Bible Camp
American Cancer Society’s Relay for Life
Ottawa County Republican Party
Sunday School Teacher
• Lives in Jenison with her husband and son
• Enjoys golfing, playing volleyball and scrapbooking

Denise Neuhaus
Human Resources Specialist and MyWave Specialist

Joined Agency: April 2005

Senior Professional in Human Resources (SPHR)

Community Activities:

Member of the Society for Human Resource Management

The Association for Human Resource Management

Involved in her church

Lives in Grand Rapids with her husband and two sons

Enjoys reading, making card and taking walks with her sons

Jenny VandeBunte
Marketing Specialist

• Joined Agency: February 2008
• Background in hospitality industry
• B.A. in Marketing, Central Michigan University
• Lives in Martin with husband
• Enjoys scrapbooking and shopping

Lara Carnevale
Marketing Specialist focusing on graphic design

• Joined Agency: August, 2005
• Degree in Visual Communications,
      Kendall College of Art & Design
• Lives in Grand Rapids with her husband
• Enjoys reading, watching movies and Training for Triathlons

Denise Beyer, CISR
Technical Assistant

• Joined Agency: June, 2002
• Licensed Property and Casualty Insurance Agent
• Certified Insurance Service Representative
• Over 14 years of insurance experience
• Community Activities:
Volunteer at Hospice with her husband
• Lives in Holland with her husband and Golden Retriever
• Enjoys working in the yard, reading, golfing, and spending
      time at Sandy Pines

Kimberly Book, CISR
Account Manager for Greg Christie

• Joined Agency: 2005
• Licensed Property and Casualty Insurance Agent
• Designation of Certified Insurance Service Representative (C.I.S.R.)
• Over 18 years of experience
• Community Activities:
Volunteers at her church
• Lives in Holland with her husband and four children
• Enjoys singing and gardening

 

Lori Heemstra, CIC
Commercial Lines Coordinator

• Joined Agency: 2005
• Certified Insurance Counselor (CIC)
  
• Licensed Property and Casualty Agent
  
• Over 17 years of insurance experience
• Community Activities:
Volunteer at her church
• Lives in Kentwood
• Enjoys playing the flute and piano and reading

Heidi Hofstra
Account Manager for Sharon VanLoon

• Joined Agency: May 2006
• Licensed Property and Casualty Agent
• Certified Insurance SErvice Representative (CISR)
• B.A. in Business , Calvin College
• Lives in Grand Rapids  with her husband
• Enjoys reading, biking and being in the outdoors

Darla Houck
Account Manager for Steve Olson and Dan Jablonski

• Joined Agency: March 2000
• Licensed Property and Casualty Agent
• Community Activities:
Active with the Outreach Bible Study through her church
• Lives in Cutlerville
• Enjoys rubber stamping, walking, camping, flowers, reading

Rebecca Hart
Account Manager for Select Lines

• Joined Agency: March 2006
• Licensed Property & Casualty Agent
• B.A. in Finance, Western Michigan University
• Lives in Grandville
• Enjoys reading and boating at her cottage

Sandy Liu
Account Manager for Jim Ryskamp & Rob Dykstra

• Joined Agency: August 2008
• Licensed Property & Casualty Agent
• Over 23 years of insurance experience
• Bachelor of Arts, Eastern Michigan University
• Associates in Accounting Jackson Community College
• Co-Chair of Lowell CROP walk
• Lives in Lowell with her husband & children/li>
• Enjoys gardening, remodeling & watching her
      children's sporting events

Rebecca Hart
Account Manager for Select Lines

• Joined Agency: March 2006
• Licensed Property & Casualty Agent
• B.A. in Finance, Western Michigan University
• Lives in Grandville
• Enjoys reading and boating at her cottage

Kelli Hull
Account Manager for Dennis Hendricks & Tom Stuit

• Joined Agency: August 2009
• Licensed Property & Casualty Agent
• Over 25 years of insurance experience
• Associates degrees in Business
      Administration / Secretary & Word Processing
• Community Activites:
  • Children's Schools
  • Various Church Ministries
• Lives in Byron Center with her husband & 3 Teenagers
• Enjoys camping, hiking snowmobiling & traveling

Jodi Matson, CISR
Account Manager for John Teerman and Rob Visser

• Joined Agency: 2007
• Certified Insurance Service Representative, CISR
• Lives in Holland with her husband
• Enjoys reading and playing with her two dogs

Sharon Owen, CISR
Technical Assistant

• Joined Agency: November 2001
• Certified Insurance Service Representative, CISR
• Has had 29 years of insurance experience
• Community Activities:
Volunteer at her local church
• Lives in Byron Center with her husband
• Enjoys golfing, playing volleyball, reading and traveling

Jessica Sanders, CISR
Account Manager for Mark Bergsma and Greg Heeres

• Joined Agency: 1998
• Licensed Property and Casualty Agent
• Certified Insurance Service Representative (CISR)
• B.A. in Marketing and Management, Grand Valley State University
• Community Activities:
Kids Hope USA
• Lives in Cutlerville
• Enjoys golfing and reading

Brenda Schaub, AIM, CRM
Account Manager for Sharon VanLoon

• Joined Agency: March, 2008
• Licensed Property and Casualty Agent
• Associate in Management (AIM)
• Certified Risk Manager (CRM)
• B.S. in Business Administration - Education,
      Western Michigan University
• Lives in Kentwood with Husband
• Enjoys reading, gardening and golfing.

Pat Seeley, CIC
Account Manager

• Joined Agency: 1996
• Licensed Property and Casualty Insurance Agent
• Designation of Certified Insurance Counselor (CIC)
• Over 30 years of experience
• Lives in Wyoming with her husband and daughter
• Enjoys people, gardening, biking, walking and being outdoors

Marty Smith, CISR
Technical Assistant

• Joined Agency: 2000
• Licensed Property and Casualty Insurance Agent
  
• Certified Insurance Service Representative (CISR)
• CISR Designation
• 20 years of insurance experience
• Community Activities:
Circle Theatre
Actor’s Theatre
Breast Cancer Prevention
• Lives in Grand Rapids with her husband
• Enjoys live theater, her two nieces, cross country skiing and her two cats

Tami Solorzano, CISR
Account Manager for Judie Miljan

• Joined Agency in 2006
• Certified Insurance Service Representative, CISR
• Has over 13 years of experience
• Community Activities:
Volunteer at her children's school
• Lives in Holland with her husband and three children
• Enjoys traveling and spending quality time with her family

Sharon Steere, CIC, ARM, LIC
Account Manager for Jerry Niewiek

• Joined Agency: July, 2001
• Licensed Property and Casualty insurance agent
• Certified Insurance Counselor (CIC)
• Associate in Risk Management (ARM)
• Licensed Insurance Counselor (LIC)
• Lives in Kentwood with her husband
• Enjoys reading, “recreational eating”, traveling
       and activities with her family and church

Emily Shatto
Technical Assistant

• Joined Agency: January, 2010
• Bachelors, Business and German from Calving College
• Livens in Grand Rapids
• Enjoys traveling and art

Jeanne Stockmeyer, CPCU
Account Manager for Select Accounts

• Joined Agency: 1989
• Licensed Property and Casualty insurance agent
• Chartered Property Casualty Underwriter (CPCU)
• B.A. in Management, Western Michigan University
• Lives in Caledonia
• Enjoys Zumba classes, taking care of her mother and reading

Dawn VandenBosch, CIC
Account Manager for BHS Non-Profit Solutions

• Joined Agency: July 2005
• Certified Insurance Counselor (CIC)
• Completed the IIA Property Course
• Over 30 years of insurance experience
• Community Activities:
Volunteers at her Church
• Lives in Zeeland with her husband, Jim
• Enjoys golfing, going to Detroit Tiger’s games,
      collecting Longaberger baskets and gardening

Carol VanSolkema
Account Manager for Sharon VanLoon

• Joined Agency: 2004
• Licensed Property and Casualty Agent
• Over 10 years of insurance experience
• B.A., Michigan State University
• Community Activities:
Volunteers at children's school
Active in her church’s children ministries
• Lives in Hudsonville with her husband and two children
• Enjoys reading, biking and gardening

Bev Venema, CISR
Account Manager for John Teerman and Rob Visser

• Joined Agency: 2004
  
• Certified Insurance Service Representative (CISR)
• With 7 years of experience
• B.A. in Business Administration, Grand Valley State University
• Lives in Holland with her husband and daughter
• Enjoys shopping and reading

Amy Volkers
Technical Assistant in Select Lines Department

• Re-Joined Agency: April 2007
• Licensed Property and Casualty Agent
• Bachelors in Education, Calvin College
• Community Activities:
Local and out-of-state service projects
Tutoring
Leading small groups at her church
• Lives in Kentwood with her husband, Steve.
• Enjoys hiking, landscaping, kayaking, education
      and doing things for others

Sue Bouwhuis, CISR
Account Manager for Jim Ryskamp

• Joined Agency: July, 2001
• Licensed Property and Casualty Insurance Agent
• Designation of Certified Insurance Service representative (C.I.S.R.)
• Lives in Grand Rapids with her children
• Enjoys playing tennis, gardening and going to the beach

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Terri Austin
Account Manager

• Joined Agency: 2000
• Licensed Health and Life Agent
• Community Activities:
Active volunteer in church/ community
• Lives in Plainwell
• Enjoys collecting/ restoring antiques and gardening

Melissa Bachman
Account Manager for Pat Dalton

• Joined Agency: June 2004
• Studied insurance and real estate at Ferris State University
• Over eight years of experience in employee benefits
• Community Activities:
Over 10 years of insurance experience
Volunteers at her children's school
• Lives in Zeeland with her husband and three children
• Enjoys biking, fishing, playing volleyball

Brenda Becksford
Account Manager for Phil Arndt

• Joined Agency: January, 2003
• Licensed Health and Life Agent
• Over 10 years of insurance experience
• Associates Degree in Legal Assisting, Ferris State University
• Lives in Hamilton with her husband and two sons
• Enjoys traveling

Joanne Duthler
Individual Life and Health Customer Service Representative

• Joined Agency: February, 2002
• Licensed Life and Health Insurance Agent
• B.A. in Education, Calvin College
• Lives in Caledonia with her husband and two daughters.
• Enjoys cooking, attending her daughter’s golf matches, traveling and golfing

Becky Heffelbower
Account Manager

• Joined Agency: October, 2002
• Licensed Life and Health Agent
• Lives in Hudsonville with her husband and daughter
• Enjoys exercising, shopping, cooking, and watching movies

Karen Hoogerhyde
Account Manager

• Joined Agency: 1995
• Licensed Health and Life Agent
• Associates Degree in Sales & Marketing, Davenport College
• Lives in Sparta with her husband and their two sons
• Enjoys reading and boating

Becky MacGraw
Account Manager for Greg Christie and Kevin Lawrence

• Joined Agency: April 2007
• Licensed Life and Health Agent
• Bachelor of Social Work, Dordt College
• Lives in Grandville
• Enjoys reading, playing games, running, hiking and swimming

Heidi Nienhuis
Select Lines Customer Service Agent

• Joined Agency: 2008
• Licensed Life and Health Agent
• Business Management Degree, Baker College
• Lives in Grandville
• Enjoys reading and going to the movies

Cindy Sprattling
Account Manager

• Joined Agency: 2009
• Licensed Life and Health Agent
• Active in her church
• Lives in Wyoming
• Plays golf and loves to travel

Jenny VandeBunte
Customer Service Agent

• Joined Agency: February 2008
• Background in hospitality industry
• B.A. in Marketing, Central Michigan University
• Lives in Martin with husband
• Enjoys scrapbooking and shopping

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Christy Allen, CISR
Customer Service Agent

• Joined Agency: July 2006
• Licensed Property & Casualty Agent
• Licensed Life and Health Agent
• Certified Insurance Service Representative (CISR)
• Over 9 years of Insurance experience
• Attended Davenport University
• Community Activities:
Volunteer work at her church
• Lives in Zeeland with her husband and two sons
• Enjoys volunteering and mentoring

Tammy Clementz
Customer Service Agent

• Joined Agency: 1998
• Licensed Property & Casualty Agent
• Community Activities:
Tutor at her local elementary school
Active in her church’s children’s ministries and youth group
• Lives in Grand Rapids with husband and daughter
• Enjoys reading and visiting with family and friends

Emily Duimstra
Customer Service Agent

• Works in our Byron Center Office
• Joined Agency in 2005
• Licensed Property & Casualty Agent
• Lives in Hudsonville with her husband, daughter and son
• Enjoys water recreation, shopping and playing with her kids

Diane Fargo, CISR, CIC
Personal Lines Coordinator

• Joined Agency: September 2000
• Property & Casualty Agent
• Certified Insurance Service Representative (CISR)
• Certified Insurance Counselor ( CIC)
• Lives in Ada with husband and three sons
• Enjoys sports, gardening and relaxing at home

Lynnette Gallegos
Customer Service Representative

• Joined Agency: June 2004
• Licensed Property & Casualty Agent
• Over 23 years of experience
• Community Activities:
Volunteering at her church
• Lives in Dorr with her husband
• Enjoys traveling and spending time at the lake

Bev Grasman
Customer Service Representative

• Joined Agency: July1986
• Licensed Property & Casualty Agent

Mary Harrington, CISR
Customer Service Agent

• Joined Agency: August 2005
• Licensed Property & Casualty Agent
• Degree form Davenport University

Al Kramer, LUTC
Customer Service Agent

• Joined Agency: June, 2002
• Licensed Property & Casualty Agent
• Licensed Life & Health Agent
• Holds Life Underwriter Training Council designation (LUTC)
• BBA in Business Administration, Western Michigan University
• Community Activities:
Active at his church
• Lives in Jenison with wife and daughter
• Enjoys hiking, biking, kayaking, hunting, symphony orchestra, and camping

Laura Matthews
Customer Service Agent

• Joined Agency: July 2003
• Licensed Property & Casualty Agent
• Community Activities:
Involved with MAIA
Involved with Young Agents Council
Involved with Grand Rapids Young Professionals
• Lives in Wyoming
• Enjoys the outdoors, animals and hockey

Dawn Parr
Technical Assistant

• Joined Agency: May 2007
• Licensed Property & Casualty Agent
• BBA in Marketing and Minors in Public Relationships/ Advertising and Hospitality/ Tourism Management, Grand Valley State University
• Community Activities:
Odyssey of the Mind Coach for Grandville Teams
Taught “Project Charlie” curriculum to 5th graders
• Lives in Standale with her husband two children
• Enjoys reading, gardening, going for walks with their miniature schnauzer

Angela Spitters
Customer Service Agent

• Joined Agency: January 2008
• 2 years of insurance experience
• B.A. in Business Communications, Calvin College
• Lives in East Grand Rapids
• Enjoys skiing, biking and playing soccer

Mary Stuit
Customer Service Agent

• Joined Agency: November 1976
• Licensed Property & Casualty Agent
• BA,  Hope College
• Community Activities:
Tutoring kids HOPE
Involved at her church
• Lives in Grand Rapids with her husband
• Enjoys reading and traveling

Jamie Timmer, CISR
Customer Service Agent

• Joined Agency: August 2004
• Licensed Property & Casualty Agent
• Certified Insurance Service Representative (CISR)
• Over nine years of experience
• Community Activities:
Member of the Young Agents Council (YAC)
Volunteer with Tulip Time
• Lives in Zeeland
• Enjoys reading, scrapbooking and shopping

Crystal Trevino
Customer Service Agent

• Joined Agency: November, 2009
• Licensed Property and Casualty insurance agent
• 15 years of insurance experience
• Lives in Zeeland with husband and 3 children
• Enjoys attending children's sporting event,
      reading and family time

Lori VanderZouwen
Customer Service Agent

• Joined Agency: 1979
• Licensed Property & Casualty Agent
• Lives in Byron Center with her husband and two children

Sara Vander Woude
Customer Service Agent

• Joined Agency: March 2005
• Licensed Property & Casualty Agent
• BBA in Marketing, Grand Valley State University
• Community Activities:
Involved with the Grand Rapids Young Professionals
MAIA
Member of the Young Agents Council
• Lives in Grand Rapids
• Enjoys running and shopping

Joy Visser
Customer Service Agent

• Joined Agency: 1988
• Licensed Property & Casualty Agent
• Licensed Life & Health Agent
• Community Activities:
Active in her Church
• Lives in Zeeland with her husband
• Enjoys camping, yard work, flying, and spending time with her grandkids

Diane Wierenga
Customer Service Agent

• Works at Byron Center Office
• Joined Agency: January 1996
• Licensed Property & Casualty Agent
• Community Activities:
Serves on the CPA Board of South Christian High School
Service Leader at her church
• Lives in Gaines Township with her husband
• Enjoys creative memories, camping and football games

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Lennie Brown
Systems Administrator

• Joined Agency: December 2005
• CNA (Certified Novell Administrator)
• MCSA (Microsoft Certified Systems Administer) Certified

Denise Neuhaus, SPHR
Human Resources Specialist and MyWave Specialist

• Joined Agency: April 2005
• Senior Professional in Human Resources (SPHR)
• Community Activities:
Member of the Society for Human Resource Management
The Association for Human Resource Management
Involved in her church
• Lives in Grand Rapids with her husband and two sons
• Enjoys reading, making card and taking walks with her sons

Cindy Palmbos
Director of First Impressions

• Joined Agency: 2008
• B.A. in Spanish, Grand Valley University
• Lives in Jenison with her husband and daughter
• Volunteers at church: youth leader and gems leader

Joanne Sanders
Director of First Impressions

• Joined Agency: 1995
• Associates Degree, Davenport University
• Lives in Grand Rapids
• Enjoys golf, bowling and running/ walking

Ann Somero
Director of First Impressions

• Joined Agency: October, 2009
• Associates Degree, Business
• Bachelors Degree, Language Arts
• Teaching Certificate, Grand Valley University
• Enjoys reading, hiking & swimming with her family

Jill Stelwagen
Director of First Impressions

• Joined Agency: February 1992
• Community Activities:
Volunteers at her church
• Lives in Grandville with her husband and son
• Enjoys boating, swimming, bowling

Sue Vredevoogd
Accounting Department

• Joined Agency in 1989
• Community Activities:
Pastoral Care Provider at her church
• Lives in Hudsonville with husband
• Enjoys spending time with her grandchildren,
      reading, walking and camping

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