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We believe that we can best service our customers by having a consistent person to assist you with your insurance. In addition to your Account Executive, we assign each client a Customer Service Agent (CSA) to handle the day-to-day of management of your account, such as billing inquiries, enrollments/terminations, coverage questions and claims assistance.
Team Members
- Steve Olson, Principal, Team Leader for Employee Benefits Department
- Phil Arndt, Account Executive
- Greg Christie, Account Executive
- Melodie Clausen, Account Executive
- Pat Dalton, Account Executive
- Kevin Lawrence, Account Executive
- Jim Ryskamp, Account Executive
- Terri Austin, Customer Service Agent
- Becky Heffelbower, Customer Service Agent
- Linnea Hoekwater, Customer Service Agent
- Karen Hoogerhyde, Customer Service Agent
- Melissa Bachman, Customer Service Agent for Pat Dalton's Accounts
- Brenda Becksford, Customer Service Agent for Phil Arndt’s Accounts
- Karin Ries, Customer Service Agent for Greg Christie’s Accounts
- Becky Johnson, Technical Assistant
- Joanne Duthler, Individual Health, Life, Disability, Long Term Car and Medicare Supplements
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